EBM has been providing professional services in the region and worldwide to thousands of clients in the past 25 years. The range of clientele of EBM includes Government/Semi-Government Organisations, Large Enterprises, Large Corporates, Small & Medium Enterprises (SMEs) and even Micro entities. EBM continuously strives to achieve high-level of satisfaction for its clientele, which is proved by the fact that most of the business of EBM is generated from the referrals provided by the existing clients. As a Company advising on business excellence, including for Service Excellence and Customer Satisfaction, we understand the importance of the same and hence incorporate the Best Practices in the field.
The service-cycle with each of our clients is as under:
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Pre-Engagement Meetings: EBM focuses on understanding and listing the requirements of the Client
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Engagement Proposals & Approvals: Based on Pre-Engagement Meetings, EBM submits a detailed proposal, clearly listing all the terms, and gets the approval of the Client
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Engagement Execution: Based on the terms of Engagement Proposals, EBM delivers the Services agreed in the approved Proposals
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Post-Engagement Services: Even after completion of the agreed Services, EBM engages with the Client for any further assistance needed or any value-added services are required, to maximize the benefits of the services
Some of the clients who benefitted from EBM’s Services are as under:
TESTIMONIALS
It has been a pleasure to have worked with you, and to have improved our quality systems, as we pursue the path of business excellence, and look forward to further association with you.
- Jane Kumar Chakkamadathil
QHSE Manager, Deyaar Community Management LLC
We are pleased to also inform you that, with your support, our company has won the much-coveted Dubai Quality Award that is patronized by the Government of Dubai, and that we would be delighted to work again with you.
- Fuad Khan
Manager, Planet Pharmacies LLC
We are delighted to state that we are fully satisfied with your work, and that it has resulting in our winning the distinguished Dubai Quality Award. We look forward to be working with you again in the future.
-Asoka Kumar
Quality Manager (Dubai & NE), Lulu Group Regional Office
We are pleased to communicate that we are completely satisfied with your work, and that we would be pleased to work again with you.
- Purushothaman M. Narayanan
General Manager, Jaleel Distribution
